The client support that you'll receive from your hosting provider is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical problem with a current account. Timely and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine website hosting provider and not from some reseller. If you purchase a hosting account via a company that doesn't own its servers and it cannot access them directly, it's quite possible that you will wait for a couple of days to get a response to any query, so your websites may remain offline for ages. In comparison, a company that offers different options for communication and has a technical support staff that is available any time can assist you right away and help you decrease or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Hosting
We supply 24/7 customer, billing and technical support for our Linux hosting. Even if you aren't our customer yet and you have questions, we will help you promptly and provide the needed information, in order to give you a choice to make the very best decision when you get your new website hosting account. We are available anytime, including holidays and weekends, and we provide you with numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers globally, therefore you can call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 min, so you can forget all about waiting for a few days to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply come with 24/7 customer and technical support, which means that whatever the problem you have, you are able to get in touch with us and we'll give you a hand straight away. Our guaranteed reply time for every e-mail message or ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we provide phone support with multiple local numbers internationally plus a live chat, which means that you're able to contact us and find additional details about our services even if you don't have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, plan specs, email setup, website hosting account settings, and many others. If you employ our services, you will never experience a scenario where you should wait for a few days to get a problem resolved like you will need to do with a lot of other service providers.
24/7 Customer Support in VPS
In case you buy a virtual private server through our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local phone numbers in the USA, the UK and Australia plus a live chat service. When you're an active customer and you need assistance with some technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email and we will handle the issue and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes weekends and holidays, however for the vast majority of issues it takes no more than 30 minutes to get assistance. The support service covers the VPS as well as all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time guarantee, you will benefit from extremely fast support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, as a result any time you open a ticket from your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question needs a longer period of time to be resolved or in case it should be forwarded to our admins, since it's far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.