In case you’ve got a site, a problem might always occur and it doesn’t necessarily have to be connected with the hosting service itself. For instance, something can go wrong when you update a software app or some critical content might be edited or deleted by mistake. Irrespective of what the nature of the problem may be, you will have to touch base with the respective client support staff and ask them to restore a backup or to help you resolve the problem that you are confronting. How quickly they will do that will predetermine how much time your sites will be down. For particular websites such as community portals or online shopping portals, a frequent downtime duration can too often mean lost users and cash. This is why, it is of prime importance that you use the services of a web hosting company that provides not only a very good client support service, but also a fast one.
One-Hour Response Guarantee in Hosting
Our Linux hosting
come bundled with a sixty-minute reply guarantee, which goes to say that irrespective of what enquiry or problem you might have, we’ll always be there to lend a hand. As a matter of fact, it rarely takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our client service team representatives will be at your service 24/7, even on legal holidays and weekends, which suggests that you’ll get prompt support at any time. We are aware of just how precious time can be, so by the time we answer your support ticket or e-mail, we will have enquired into the matter and, in case we haven’t figured out a solution, we will give you more info on what you have to do on your end, if the situation demands it. With our support service, you can be sure that there will be someone to assist you immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a tech support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server
, you will get an answer within less than one hour. You can contact us whenever you like in regards to billing, technical or general issues and given the fact that we are available to you 365 days a year, you’ll always receive assistance in no time. Based on the specific issue or question, we’ll provide you with more information, solve the complication if it’s been caused by something that’s within our reach or tell you what steps to take in case you have to alter a specific setting for a software application that we don’t have access to. You can forget about waiting for a day for every answer. Actually, in the majority of cases we respond to tickets and emails within no more than 20 to 25 minutes.