When your website hosting service provider supplies live chat support, you'll be able to talk with an agent in real-time and learn useful information or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with access to the world wide web, so that you will not pay any fees when you're in a different state or country. Furthermore, it is simpler to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to give to the other side on the phone. The real-time chat is also a quicker solution to contact the website hosting supplier's support crew compared to using a ticketing system. Last, but not least, in case some situation requires some more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, so that you won't lose time - something that is impossible in case you're on the telephone.